Solutions for Nurses
To allow hospital nurses to focus on the cases that matter most, we have a dedicated nurse program that is delivered remotely and seamlessly. At the press of a button, the user is connected to a medical professional who will listen and then identify the best solution to their ostomy related health issue. This program is a major step forward in treating the on-going health needs of ostomates.
11 Health has built a team of professional and compassionate nurses dedicated to delivering expert healthcare advice to our SmartCare patients. We provide clinical education to our Patient Coach team, as well as health support to our patients through research, advocacy and technology.
We now have nurse representation in 36 of the 50 U.S. States and can connect digitally with patients nationwide.
11 Health’s SmartCare platform is revolutionary and innovative. Using our technology, we incorporate high-tech and high touch:
Pre-Surgery
- Collection of patient information using our SmartCare documentation
- Pre-surgery education through access to education modules
- Support of our Patient Coaches as they develop patient relationships
Post-Surgery
- Educational support
- Health tracking using our data collection technology: Alfred SmartCare Platform
- Support of our Patient Coach as they mentor our patients
How does a hospital department benefit?
- Using our nursing program, hospital readmission can be prevented
- Real-time patient assessment through telehealth communication and data collected through our SmartCare Platform enables real time clinical decision making
- Additional nursing communication enables patient oversight
- Reinforcement of patient education materials
How does the patient benefit?
- alfred: SmartCare access on personal smart phone device
- Real time clinical expertise in: Management of health care issues, dehydration education, skin care issues in our ostomate patients, and multiple clinical conditions
- Access to specific hospital educational resources, HRV dehydration testing and identification
- Real time chat with a nurse
- An evidence-based education program specific to the ostomy patients, to assist patient in meeting self-care goals
- Digital insights into their ostomy output, interactions, health check results and trackers
- A route to escalate clinical concerns to a nurse or their own clinical team
Meet our Nurses
Nurse Escalation
An internal process is triggered anytime a patient needs support from a nurse
The PC makes sure to escalate the patient to the nurse to start requesting support
The Patient Coach will contact the patient and set up a time when the nurse will be calling them within 24 hours
The nurse will call to provide support for the patients medical need
From Our Nurses Blog
Improved 30-Day Surgical Outcomes in Ostomates Using a Remote Monitoring and Care Management Program: An Observational Study
BACKGROUND "Patients undergoing major intestinal surgery resulting in ostomy creation, living with an ostomy, or managing a chronic disease experience worse health than the general population, particularly relating to impaired quality of life. They experience issues...
Telemedicine
By: 11 Health Why Telemedicine? We find ourselves in strange times during this period of social distancing and “Stay at Home,” during the crisis of COVID 19. We are asked to avoid unnecessary trips outside our homes; no dining out, trips to the playground, play...
How Much Water Should You Really Be Drinking?
By: 11 Health Summertime and the living’s easy…and HOT, so make sure you are hydrating properly! Let’s face it, we all wonder how much are we really supposed to be drinking and are confused about mixed messages of when it’s best to drink and whether warm or cold...
Did you see us at WOCN?
Nurse led multidisciplinary care management can identify areas of unmet need for ostomates
Postoperative complications affect 70% of ostomates. Patient-to-Patient coaching with nursing support improves management of chronic disease complexities.
Health coaching and remote monitoring can improve outcomes in ostomy care
Dehydration drives over 40% of readmission in ileostomy and is preventable
