Solutions for Nurses 

To allow hospital nurses to focus on the cases that matter most, we have a dedicated nurse program that is delivered remotely and seamlessly. At the press of a button, the user is connected to a medical professional who will listen and then identify the best solution to their ostomy related health issue. This program is a major step forward in treating the on-going health needs of ostomates.

11 Health has built a team of professional and compassionate nurses dedicated to delivering expert healthcare advice to our SmartCare patients. We provide clinical education to our Patient Coach team, as well as health support to our patients through research, advocacy and technology.  

We now have nurse representation in 36 of the 50 U.S. States and can connect digitally with patients nationwide.

11 Health’s SmartCare platform is revolutionary and innovative. Using our technology, we incorporate high-tech and high touch:


    • Collection of patient information using our SmartCare documentation
    • Pre-surgery education through access to education modules
    • Support of our Patient Coaches as they develop patient relationships



    • Educational support
    • Health tracking using our data collection technology: Alfred SmartCare Platform
    • Support of our Patient Coach as they mentor our patients

How does a hospital department benefit?

  • Using our nursing program, hospital readmission can be prevented
  • Real-time patient assessment through telehealth communication and data collected through our SmartCare Platform enables real time clinical decision making
  • Additional nursing communication enables patient oversight
  • Reinforcement of patient education materials

How does the patient benefit?

  • alfred: SmartCare access on personal smart phone device
  • Real time clinical expertise in: Management of health care issues, dehydration education, skin care issues in our ostomate patients, and multiple clinical conditions
  • Access to specific hospital educational resources, HRV dehydration testing and identification
  • Real time chat with a nurse
  • An evidence-based education program specific to the ostomy patients, to assist patient in meeting self-care goals
  • Digital insights into their ostomy output, interactions, health check results and trackers
  • A route to escalate clinical concerns to a nurse or their own clinical team

Meet our Nurses

Danielle Schmidt

Danielle became a “Southern Yankee” when she moved from NY to NC last year with her husband and three dogs: Buffalo Bill, Stella, and Lilly. Fun fact: her dogs have an entire closet of clothes she dresses them in! Danielle currently works nightshift as an ICU Nurse in...

Krystal Brown-Warrick

I am a RN,CWOCN and I work in Norfolk, Virginia. As a CWOCN I manage complicated wounds, ostomies and continence needs. I enjoy working with patients and patients' families to help them understand disease processes and return to their communities. I received employee...

Brent Reel

My name is Brent Reel and I live in Los Angeles, California. My primary role is as a Wound Ostomy Continence Nurse where I work with newborns up to young adult populations. I love being able to connect with patients and their families as they navigate through life...

Nurse Escalation

An internal process is triggered anytime a patient needs support from a nurse

The PC makes sure to escalate the patient to the nurse to start requesting support

The Patient Coach will contact the patient and set up a time when the nurse will be calling them within 24 hours

The nurse will call to provide support for the patients medical need

From Our Nurses Blog



By: 11 Health Why Telemedicine? We find ourselves in strange times during this period of social distancing and “Stay at Home,” during the crisis of COVID 19.  We are asked to avoid unnecessary trips outside our homes; no dining out, trips to the playground, play...

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Did you see us at WOCN?

Nurse led multidisciplinary care management can identify areas of unmet need for ostomates

Postoperative complications affect 70% of ostomates. Patient-to-Patient coaching with nursing support improves management of chronic disease complexities.

Health coaching and remote monitoring can improve outcomes in ostomy care

Dehydration drives over 40% of readmission in ileostomy and is preventable

Smart, just got smarter!