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Solutions for Patients 

The Patient Coach Program is an integral part of our SmartCare solutions for patients. The Patient Coach Program is a unique ostomy peer-to-peer support network that offers guidance, emotional support and education as you prepare for surgery and adapt to your new life with an ostomy.  

At 11 Health you will always have a family to welcome you. You will always be connected with someone who has an empathetic ear. 

Patient Coaches are paired with new or old ostomy patients based on similar medical experiences and lifestyle demographics so their coach can help support them in their new journey with an ostomy in the most compassionate way. 

Benefits

  • Peer-to-peer support in preparation for your surgery
  • Advice on living with a stoma from someone who has “gone through it before”
  • Direct access to your Patient Coach anytime you need them
  • Individual support with your device set-up and navigating the Alfred Platform
  • English and Spanish support is available

 

How it works 

  • First, download the Alfred SmartCare app
  • Representatives from 11 Health will contact you to match you with a coach
  • You will be contacted by your personalized Patient Coach to help you get prepared for your surgery
  • Your Patient Coach will help you to identify your goals and the best ways to achieve them
  • Your Patient Coach will continue to support post-recovery and into your new life with an ostomy

11 Health also offers post-surgical support with Alfred: OstomySolutions

Features:

  • Patients will receive the Alfred: SmartBag 2 system with wireless connection to the Alfred: SmartCare app which provides data on stoma activity, cumulative output, risk of leakage and changes in skin condition which are transmitted to the patient and clinical team
  • Access to the Clinical Dashboard, a complete patient monitoring platform for clinical teams
  • Patient access to hospital documentation & scheduling information
  • Access to educational modules and goal setting to ensure they are optimally prepared for life with an ostomy
  • A trained health coach who is, or has been, an ostomate to ensure that hospital protocols and evidence based preventative measures are followed

    Moniqua Demetrious

    Hi! I’m Moniqua! As an Ulcerative Colitis patient, I have lived with a temporary ostomy, and currently have a J-Pouch. Fashion is my outlet; I love collecting lapel pins! I’m not a fan of flying, but if it means traveling to a new place then count me in. I wanted to...

    Rena Münster

    My name is Rena, and Ulcerative Colitis is what led me to my permanent ileostomy. I am a cat lover and have two celebrity cats, Chip and Mama! I used to work as a graphic designer, but followed my passion and became a licensed acupuncturist. I love visiting...

    Carmen and Sophia Park

    We are Carmen and Sophia Park, a mother-daughter duo! I am Carmen, Sophia’s mother and caretaker. Sophia is my daughter and she is a Crohn’s-Colitis patient who used to have an ostomy, but is now living with a J-Pouch. I enjoy decorating, cooking, and crafting, while...

    Ryan Stevens

    Hi, my name is Ryan and I have Crohn’s disease, which has resulted in an ileostomy. I enjoy writing, reading, and being active. You can find me swimming and even participating in triathlons, all with an ostomy! My goal as a Patient Coach is to help those who may feel...

    Sarah Vasilakos

    I’m Sarah, and I have an ileostomy because of a condition called Chronic Intestinal Pseudo Obstruction. I’ve lived with my ostomy since I was 3 weeks old, so I don’t really know life without it! I have a Bichon Frisch puppy named Faith, I love figure skating, and I’m...

    Danielle Gulden

    Hi, I’m Danielle! I have a permanent ileostomy from Ulcerative Colitis. Something about me? I love cheese! I also am an avid traveler and my favorite cities are New Orleans and Savannah, Georgia. I am a Patient Coach because my IBD/ostomy journey has been long and...

    Hayley Brumfield

    Hi, my name is Hayley! I have both Crohn’s disease and an ileostomy. I absolutely love indoor plants! Right now, my collection is around 35 plants, but I am always looking to add more. I knew I had to be a Patient Coach because it’s an amazing program! Ostomy surgery...

    Katie Vyn

    Hi, my name is Katie! I’m an ostomate and have an ileostomy from Ulcerative Colitis. Having an ostomy hasn’t stopped me, as I am passionate about Martial Arts and teaching children self-defense as well as capoeira! I am also a writer and enjoy writing poetry. I wanted...

    Luz Jimenez

    Hello! My name is Luz and I have an ostomy due to sarcoma. My favorite things are the three C’s – cats, cooking, and couponing! I am a Patient Coach because my goal in life is to help others survive and heal. After enduring my own personal journey, I am excited to use...

    Bethany Lowe

    I’m Bethany, and I used to have an ostomy, but it was reversed! I had a temporary ostomy because of Crohn’s disease. A few things I love include my puppy, Wrigley, pure barre class, and almond milk lattes! I wanted to become a Patient Coach because I wanted to use my...

    Cerimar Cardona

    Hello, my name is Cerimar and I have an ileostomy from Crohn’s disease. I enjoy sewing and making covers for my ostomy bag! I also love photography. I am a Patient Coach because I want to be there as a support system for everyone having surgery or currently living...

    Megan Alloway

    Hi there! My name is Megan and I have Crohn’s disease as well as an ileostomy. I enjoy reading and live being outdoors! Birdwatching, walking, and fishing are some of my favorite outdoor activities. I also enjoy spending time with my family. I am a Patient Coach...

    Chloe Moody

    I’m Taylor, and I am living with an ileostomy due to Crohn’s disease. I am passionate about dance and gymnastics, and love being active! I never let me ostomy stop me. I wanted to become a Patient Coach because I never want anyone to think that they can’t do something...

    Alyssa Zeldenrust

    Hi, I’m Alyssa! I have Crohn’s disease and a permanent ileostomy. My ostomy journey has brought me to meet a lot of new friends, and I love having video chats with my ‘gutsy’ friends! I have an artistic side and love writing letters, drawing, and painting. Believe it...

    Cristine Miller

    Hello! My name is Cristine, and I live with a J-Pouch. I have a J-Pouch because of a battle with Ulcerative Colitis. A few of my favorite activities include dancing, hiking, needlepoint, and swimming. I also really enjoy horseback riding! I am a Patient Coach to serve...

    Noelle Schuyler

    Hi! I’m Noelle, and I have an ileostomy because I also have Crohn’s disease. I am a mom to two wild boys and used to be a monkey trainer at an organization that trains service animals for people living with paralysis! I am a Patient Coach because coaching is my...

    Karin Camposagrado

    My name is Karin, and I live with an ileostomy because of Ulcerative Colitis. Even though I have an ostomy, it doesn’t keep me from enjoying my favorite food – tacos! I’m a barre instructor, and in my spare time I enjoy practicing yoga, capoeira, and going hiking....

    Charlotte Rensberger

    Hi there, I’m Charlotte! I have Crohn’s disease and an ileostomy. A few of my hobbies include refinishing furniture, crocheting, and I love baking! I also enjoy singing, and in my spare time I love to sit down and write. Why did I want to become a Patient Coach?...

    Sierra Cabezas

    Hello, my name is Sierra! I live with an ileostomy because of Ulcerative Colitis. I enjoy arts and crafts, gardening, and I like to think of myself as a gamer aficionado. I’m also an avid camper! I became a Patient Coach because after 20 years of experience with...

    Angela and Kaitlyn Kelly

    Hi! We are Angela and Kaitlyn Kelly, a mother-daughter Patient Coach duo! Kaitlyn is my daughter, and she has an ostomy as well as Crohn’s disease. I am Kaitlyn’s mother, caretaker, and advocate. In our free time, Kaitlyn enjoys art, drama, and dance! We wanted to...

    Jearlean Taylor

     Hello, I’m Jearlean! I am a cancer survivor and have had my ostomies my entire life. I have a colostomy and urostomy. I am passionate about modeling and mentoring others, and I love spending time with family and friends! I am a Patient Coach because I want to make a...

    Victoria Blum

     My name is Victoria and I have a condition known as FAP, which is how I got my ileostomy. A few of my favorite hobbies include reading, crocheting, and I also love looming! I knew that I wanted to be a Patient Coach because my goal is to help guide and support other...

    Joe Teeters

    Hi, I'm Joe! I have Crohn's disease and an end ileostomy. My favorite thing? I love improvisational comedy! I also enjoy acting, juggling, watching movies, and reading. I am a Patient Coach because I want to help others by sharing my experience, knowledge, empathy,...

    Christine Joyce

    Hello, I’m Christine! I once had an ostomy and colostomy colostomy due to diverticulosis, however both have been reversed. I love to be active through walking and practicing yoga, and I also enjoy reading and traveling. Being a Patient Coach has given me the wonderful...

    Become A Patient Coach

    If you believe your experience as an ostomate can help other patients and you would like to join the 11 Health family of Patient Coaches, please get in touch by completing the form below.